Refund policy

Returns

Each SILVESTRA piece is individually handcrafted and carefully inspected before shipment.

If for any reason you are not completely satisfied, you may request a return within 7 days of delivery.

To be eligible for a return:

  • The item must be unworn and in its original condition.
  • All original packaging must be included.
  • The return must be requested within 7 days of delivery.
  • All returns must be approved by SILVESTRA before the item is sent back.
  • Return shipping is the responsibility of the customer.
  • A 10% restocking fee applies to approved returns.
  • Original shipping charges are non-refundable, except in cases of confirmed damage during shipping.

Once the returned item is received and inspected, approved refunds will be issued within 7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Custom & Personalized Pieces

Custom-made, personalized, or specially sized pieces are final sale and are not eligible for return.

Damaged Items

If your order arrives damaged, please contact SILVESTRA within 48 hours of delivery and include photographs of the packaging and the item.

Because each SILVESTRA piece is individually handcrafted and unique, an exact replacement of the same piece may not always be possible. If a replacement is needed, we will work with you to create a similar design using available materials.

The damaged piece must be returned to SILVESTRA for inspection. SILVESTRA will provide and cover the cost of the return shipping label, so there will be no return shipping cost to the customer.

Please note that replacement pieces are handcrafted in Colombia and may require additional time to be made and shipped. Because of the handmade nature of our work, the color combination or certain design details may vary slightly from the original piece. Any proposed variations will be discussed and agreed upon with the customer before the replacement is made.

If a piece is confirmed to have been damaged during shipping, SILVESTRA will cover the cost of the replacement and all applicable shipping costs.

Repairs

SILVESTRA offers repair services for pieces that require attention after purchase. Repair fees, when applicable, will depend on the nature and extent of the repair.

Because of the handcrafted nature and materials used in our pieces, repairs may not always be possible. All repair requests must be reviewed and authorized by SILVESTRA before the piece is sent back.

Please contact us before sending any item back for repair or return so we can evaluate the request, confirm whether the repair is possible, provide any applicable repair costs, and give you the appropriate shipping instructions.