Shipping policy

SILVESTRA currently ships within the United States.

Processing Time
Each SILVESTRA piece is individually handcrafted. Orders are generally processed and prepared for shipment within 3–5 business days.

Shipping Options

• Standard Shipping: $8 — estimated delivery within 3–5 business days after your order has shipped.
• Express Shipping: $15 — estimated delivery within 1–2 business days after your order has shipped.

Delivery times are estimates and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside SILVESTRA's control.

Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.

Damaged Packages or Items
If your order arrives damaged, please contact SILVESTRA within 48 hours of delivery and include photographs of the packaging and the item. Please keep the original packaging until the issue has been resolved.

If the damage occurred during shipping, SILVESTRA will provide instructions for returning the damaged piece at no cost to you.

Because our jewelry is handmade and each piece is unique, an exact replacement may not always be possible. When a replacement is available, it may feature slight variations in color or design. We will discuss the available replacement options and any differences with you before proceeding.

Lost or Delayed Packages
Once an order has been shipped and tracking information has been provided, delivery is handled by the shipping carrier. If your package appears to be lost or significantly delayed, please contact us so we can assist with the carrier claim process.

For questions about shipping, please contact SILVESTRA before placing your order.